Please refer to this article to enable logging in Outlook for Mac and provide us with the entire logs:įor privacy concerns, please provide the log files via workspace. Moreover, I’d like to collect the log files when the issue is reproduced from your side for further analysis. If possible, could you check if the issue can be reproduced on another Mac with Outlook for Mac installed? Outlook Web App, can you access the attachment then?ĥ.
Office 2016 for Mac needs to be v15.35 or later, which it probably is, if you’ve updated. If you have Office 2011 for Mac or before, do NOT update to Catalina because Office will stop working. How often can you reproduce the issue? Was is randomly reproduced on any email with an attachment or simply all the emails with attachments?Ĥ. As we warned back in June, older Office for Mac will not work with MacOS Catalina. When did you notice this issue? Did it occur right after installing the latest version of Outlook for Mac?ģ. The detailed version of your Outlook for Mac client on which the issue can be reproduced.Ģ. To further investigate the issue from your side, I’d like to collect some detailed information as below:ġ.
Thanks for involving in the thread and reporting the issue.
